Question 1

How are you responding to COVID-19?

Accepted Answer

The health and safety of our customers is our top priority. We continue to practice our pre-existing protocols of strict hygiene and sanitation while manufacturing and assembling all orders.
 
We offer delivery by Canada Post, pick up from our studio in Hatchet Lake or free bi-weekly deliveries to our customers who live within a 20 mile radius. Get in touch with Tanya to schedule a delivery time.
 
We appreciate your ongoing support during this time.

Question 2

Where are you located?

Accepted Answer

Nova Natural Pure Skin Care is located in Hatchet Lake, Nova Scotia. 
 
Get in touch with Tanya to schedule a time to visit the Nova Naturals Studio.
 
Email: novanaturals@outlook.com 
Phone: 902-852-4251

Question 3

Do you offer delivery?

Accepted Answer

Yes! We make free bi-weekly deliveries to our customers who live within a 10 mile radius of our Hatchet Lake location.
 
Get in touch with Tanya to schedule a delivery time.
 
Email: novanaturals@outlook.com
Phone: 902-852-4251

Question 4

How much is shipping?

Accepted Answer

Shipping costs are dependent on size and weight of order. All orders shipped with Canada Post.
 
Free bi-weekly deliveries available for customers who live within a 20 mile radius of our Hatchet Lake location.

Question 5

Do you offer wholesale pricing?

Accepted Answer

Yes, wholesale pricing is available! 
 
Minimum $200 order, and minimum 12 units per product. Does not include face and body bar. 
 
Get in touch with Tanya to discuss pricing at 902-852-4251 or novanaturals@outlook.com.

Question 6

Do you offer custom labels?

Accepted Answer

Yes! Get in touch with Tanya to discuss options.
 
Email: novanaturals@outlook.com 
Phone: 902-852-4251

Question 7

Do you host private events?

Accepted Answer

Yes! Get in touch with Tanya to learn more.
 
Email: novanaturals@outlook.com
Phone: 902-852-4251

NOVA NATURALS

faq

Frequently asked questions